Free iPhone and Windows 11 guides
Plain-language fixes for the moments that send people looking for help, with the same checked steps as the Plain Steps kit.
Last reviewed October 8, 2026
Why is my iPhone talking?
It talks when you touch the screen, and one tap no longer opens anything. How to turn VoiceOver off, and what Speak Screen is.
Read the guideiPhone stuck zoomed in?
Everything is suddenly huge and you can only see part of the screen. How to zoom back out, and how to stop it happening.
Read the guideSticky Keys keeps popping up?
A box about Sticky Keys appears, or Shift and Ctrl seem stuck. How to turn it off, and how to stop the box coming back.
Read the guideComputer talking or zoomed in?
A voice reads everything out, or part of the screen is magnified and follows the mouse. How to turn off Narrator and Magnifier.
Read the guideMake the print bigger
Bigger, bolder words on the iPhone and in Windows 11, everything bigger at once, and how to zoom in on one web page.
Read the guideFake virus warning pop-up?
A web page says your computer is infected, with a phone number and a countdown. Don’t call. How to close it, and what to do if you already did.
Read the guideIs it a scam? Six questions
Six questions to ask before you click, call or pay, what to do if you already did, and where to report it.
Read the guideFind a downloaded file
Where Windows 11 puts the files you download, how to search for one, and how to save the next one where you’ll find it.
Read the guideHelping a parent with tech
What to set up together on an iPhone and a Windows computer, how to agree on scams, and what to write down, so they can manage on their own.
Read the guide